At CityMode.shop ("we", "our", "us"), we value your privacy as much as you value comfort in our beach-ready apparel. This Privacy Policy details how we collect, use, protect, and share your personal information when you browse our tropical-inspired collections or make purchases through www.citymode.shop.
By accessing our website, you acknowledge our practices described herein. If you disagree with any terms, please refrain from using our coastal lifestyle platform.
To deliver seamless island-style shopping, we gather:
Personal Details: Full name, email, shipping/billing addresses (including international destinations for our global beachgoers), phone number, and encrypted payment details.
Account Credentials: Username and securely hashed password for registered users.
Purchase Patterns: Order history, preferred fabrics (like breathable linens), sizes, and seasonal product interests.
Technical Data: IP address, device type (mobile/desktop), browser version, and interaction metrics to optimize your browsing experience.
Cookies: Session cookies for cart retention and preference tracking, similar to footprints in sand - temporary but useful.
Your data helps us:
Process orders with extended 7-14 business day handling for handcrafted beachwear, plus 21-day return windows for unworn items.
Send tailored communications about new arrivals (like rash guards or sand-resistant footwear) via email.
Enhance website functionality with features like size predictors for our convertible swim trunks.
Provide 24/7 customer support through our dedicated coastal concierge team.
Implement SSL encryption and fraud monitoring for secure transactions.
Comply with international shipping regulations and customs requirements.
We collaborate with:
Logistics Partners: Specialized carriers for tropical climate shipping with humidity-controlled packaging.
Payment Processors: PCI-compliant systems handling multi-currency transactions.
Legal Authorities: Only when required by maritime trade laws or customs declarations.
Successor Entities: In rare cases of business restructuring, with prior notice.
We never sell your data to third-party advertisers.
Our cookies function like beach cabanas - temporary shelters for your preferences (language, currency, cart items). Disabling them may affect features like our "Save for Later" tidal flow functionality. Manage settings via your browser's control panel.
We employ enterprise-grade security measures including AES-256 encryption for sensitive data, regular penetration testing, and restricted employee access controls. While no system is as impenetrable as a seashell, we strive for maximum protection.
As our valued customer, you may:
Request access to your data profile (including past orders of our UPF-rated shirts).
Update sizing preferences or contact details.
Unsubscribe from promotional emails (though you'll miss our monsoon season sales).
Contact our Data Protection Officer at [email protected].shop for requests.
Occasional links to surf reports or destination guides may appear. These external sites operate independently - we recommend reviewing their privacy policies as carefully as you'd check tide charts.
We'll notify you of significant updates (like new data practices) through website banners or email, just as we'd alert you to changing surf conditions. The current version always governs your information.
