Our seasonal beachwear inventory is updated daily to reflect current stock levels. Due to the nature of our limited-edition summer collections, popular items may sell out quickly. If your selected item becomes unavailable after ordering, we'll notify you within 3 business days with options: (1) priority access to similar styles from our upcoming collection, (2) full refund including shipping fees, or (3) 120% store credit valid for future seasonal releases. This ensures you never miss out on essential beach essentials.
All prices are displayed in USD and may be adjusted seasonally to reflect material costs and design complexity. We reserve the right to correct pricing discrepancies (such as a $120 designer swim trunk listed at $12) and may cancel such orders with immediate notification. In these rare cases, we'll process refunds within 48 hours and offer exclusive early access to our next beachwear drop as compensation.
Orders typically process within 4-7 business days (extending to 10-14 days during summer peak season). Custom-made beach footwear may require additional 3-5 days for craftsmanship. You'll receive detailed shipping confirmation with live tracking once your summer essentials are en route. For pre-order items marked "Next Tide Collection", estimated shipping dates will be clearly displayed during checkout.
We utilize specialized carriers experienced in handling premium beachwear fabrics and footwear. Delivery timelines vary by destination (typically 7-21 business days internationally) with calculated shipping fees at checkout. All international shipments include proper customs documentation with accurate product descriptions to facilitate smooth delivery of your summer wardrobe essentials.
We offer a 21-day return window from delivery date for unworn, tags-attached items. Beach footwear must be returned in original packaging with protective soles intact. Return processing may take 10-14 business days after we receive your package. For exchanges, we'll expedite shipping of replacement items once return tracking shows movement. Final sale items (marked "Beach Essentials") are excluded but qualify for our quality guarantee.
All visual content including product photography, beach lifestyle imagery, and brand logos are protected under international copyright laws. Unauthorized commercial use of our content (such as replicating product shots for third-party sales) is strictly prohibited. We actively protect our unique beachwear designs through legal channels when necessary.
citymode.shop shall not be liable for: (1) Shipping delays caused by seasonal weather disruptions, (2) Limited edition items selling out during processing, (3) Minor color variations in beachwear due to monitor settings, or (4) Third-party vendor actions related to our products. This allows us to maintain focus on delivering authentic beach lifestyle products without compromising quality.
For all customer service inquiries regarding your beachwear orders, please contact our dedicated support team at service@mail.citymode.shop. We typically respond within 48 hours, with extended response times of 72 hours during summer holiday periods.
