All orders at CityMode undergo extended processing (3-5 business days) to ensure careful quality checks on our beachwear and footwear. You may cancel for a full refund within 24 hours of purchase by emailing [email protected]. After this window, orders enter production and cannot be canceled—our tropical fabrics and custom prints are cut specifically for your order. However, our 21-day return window gives you ample time to evaluate your coastal styles.
We stand behind our ocean-inspired designs. Unworn, unwashed items with original tags (including our signature seashell logo tag) may be returned within 21 days of delivery—longer than standard policies to accommodate vacation schedules. Exchanges are available for size adjustments on swim trunks or sandals, or for alternative styles of equal value from our current collection. Note: Final sale items marked with wave icon are excluded.
Beach essentials must be free of sand, sunscreen, or saltwater residue. Footwear requires original dust bags and box inserts to prevent sole damage during return shipping. For hygienic reasons, swimwear must retain protective liners. Bundle returns in waterproof packaging—we recommend using the original shipping bag with reinforced tape. Missing components (like removable sarong ties or shoe bags) will incur a 15% restocking fee.
Size exchanges for our quick-dry polos or board shorts are processed within 7-10 business days after receiving your return. For style exchanges, select replacement items from our active inventory (seasonal prints may have limited availability). Price differences are reconciled via original payment method—summer collections often feature tiered pricing. Note: During peak season (May-August), exchange processing may extend to 14 business days.
A flat $14.95 return fee applies (waived for defective items like broken sandal straps or flawed embroidery). International returns require prepaid customs forms—we'll email detailed instructions. For exchanges to Caribbean destinations, allow 3-4 weeks for customs clearance. Tip: Keep your tracking number—tropical storms occasionally delay carrier networks.
Refunds process within 12-18 business days after we receive returns—our quality team meticulously inspects each item for wear under tropical conditions. Credit card refunds may take additional 3-5 business days to appear. For store credit requests (valid 12 months), we email digital codes within 48 hours of return approval—perfect for next season's resort collection.
Custom-sized swimwear (marked "Made-to-Order") qualifies only for store credit. Rash guards with UPF tags removed are non-returnable for safety reasons. During hurricane season (June-November), we extend return windows for affected regions—contact us for storm-related exceptions. Final sale beach bundles (3+ items) are excluded from returns but qualify for complimentary alterations.
If your refund doesn't appear after 21 business days: (1) Verify with your bank—some institutions flag tropical-themed merchant names. (2) Check for holds on resort-wear purchases. (3) Email [email protected] with order # and "Island Refund" in subject line. We'll trace the transaction and provide resolution within 7 business days, including FedEx pickup for lost returns.
